Complaints solving procedure
In accordance with Order no. 16/03.18.2015 issued by the President of the National Authority of Energy Regulation (ANRE), we put the following at your disposal:
1. Standard procedure concerning the obligation of natural gas and electricity suppliers to solve final customers’ complaints
The standard procedure is inforced by electricity and natural gas suppliers, in order to solve complaints from end customers, for the following activities:
contracted electricity and natural gas;
billing the value of the energy supplied;
bidding prices and tariffs;
the continuity of energy supply;
ensuring the quality of the supplied energy;
the functioning of measuring groups;
giving the right to change suppliers;
informing end consumers about local law requirements;
solving complaints against the supplier, made by end consumers regarding non-compliance with legislation;
resolving other complaints made by end consumers.
2. The complaint registration form
Complaints will be forwarded to the attention of:
- Premier Energy Trading S.R.L.
- Str. Pitarul Hristache, nr. 5 , et. 5, Sector 1, Bucuresti
- 0746 217 031
- 021 202 31 00
- office(Replace this parenthesis with the @ sign)forte-gaz.ro
Working hours: 09:00 – 17:00
Audience: Tuesday, Thursday 10:00 – 12:00
Contact:
- Catalina Caldarescu – Natural gas analyst
- 0742 262 386
- catalina.caldarescu(Replace this parenthesis with the @ sign)forte-gaz.ro
End customers have the right to appeal to:
- The National Authority of Energy Regulation (ANRE)
- Constantin Nacu Street, no. 3, Bucuresti, Sector 2, Zip code 020 995, ROMANIA
- 021-327.81.74 ; 021-327.81.00
- 021-312.43.65
- anre(Replace this parenthesis with the @ sign)anre.ro
- Other extrajudicial procedures for solving complaints
- Competent judicial courts